1. Visitors to our website
Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you’re providing personal data and how we will be using it.
1.1. Google Analytics
When someone visits our website https://amyperkinsgardendesign.com/ we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
1.2. Other cookies used, tracking pixels or similar tools
Cookies may also be used for the following reasons:
- Our website uses ExpressionEngine as the content management system (CMS). ExpressionEngine uses a number of cookies for the functionality of the site. Details about what cookies ExpressionEngine may place on your device can be found here: https://docs.expressionengine.com/latest/general/cookies.html. Although, please note, we are not utilising the commenting or forum functionality of the CMS so those cookies will not be used by our site
If you wish to not allow cookies, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit http://www.aboutcookies.org or www.allaboutcookies.org.
1.3. Online forms
If you fill out one of our website forms a notification email is sent to the relevant team within our company. No copy of the data you submit is stored anywhere. As our site uses SSL (https) the data you submit using the contact form will be encrypted once you press the “Submit” button.
1.4. Website Hosting
We use a third-party supplier (Clook) to host our website. Whilst generally they would have no need to access our website content or database, it is possible they may from time to time mainly for support queries. We are assured the hosting provider is GDPR compliant.
2. People who call our office
If you telephone us (whether as a customer or because you have a general enquiry), we may record information about our conversation, which may include information about your call, details of any proposals or quotes, etc. We use third-party cloud services for this (who we have checked to ensure they are GDPR compliant).
The details from these notes and proposals will be kept for as long as you’re a customer and kept for up to 6 years after for legal purposes.
3. People who contact us via email
If you contact us via email (for whatever reason), your email will be stored by our email provider and on our devices (to allow us access to your emails across devices). Your email may also be accessible to one of our team via their device.
We use a third-party email service who have been checked to ensure they are GDPR compliant. We also have appropriate security on the email service and on our devices to make sure your emails are protected from unlawful access.
4. Our use of social media
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on, are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
5. People who are our customers
Any collection of data about yourself (i.e. name, address, contact information) will be stored, processed and used in order to provide the service required. The information is stored electronically and as hard copies. All client information is held for the minimum period as stated by law after which it will be destroyed confidentially.
Unless stated elsewhere in this document or in our terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).
7. Third party processors
We use a number of third-party cloud-based services for the purposes of effectively running our business and providing our services to you. We also use a number of third-party organisations, e.g. cloud storage, cloud-based email, email marketing, project management, etc.
In all cases where we are using a third-party service or company, we will only provide the minimal amount of information for the purposes of delivering the service to us and to meet our requirements.
We always carry out due diligence against all our third-party suppliers for the purposes of ensuring their compliance with data protection, maintaining adequate security of your data and ensuring they apply adequate data protection principles to the processing of the data we supply.
8. Your rights
Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/
If you want to make a complaint about the way we are processing your data, you can contact us, using the contact details below. You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns/
8.2. How to withdraw consent and object to processing
Where we are processing your data and needed to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to stop receiving our marketing emails you can do so, by clicking on the “unsubscribe” link at the bottom or the email. Otherwise, you can contact us, using the contact details below.
If you wish to raise concerns about the way we are processing your data or would like to raise an objection, then please email us, using the details below, with your concerns.
8.3. Keeping your data up to date
It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.
8.4. Erasure of your data (the “right to be forgotten”)
Under some circumstances you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems.
If you wish to exercise your right to be forgotten, please contact us via the contact details below.
Your right to portability allows you to request a machine-readable format of the data you supplied to us and associated service logs (where we store them). Please contact us, using the contact details below, if you wish to receive a CSV export of your data.
8.6. Access to your data
You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your request.
To make a request for any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the addresses below. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.
9. Disclosure of information
We do not share any personal data with any third parties unless it is lawful for us to do so, if required by law to do so or if you provide us with permission to do so.
10. More information
For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk
11. How to contact us
If you have any questions about how we collect and use your information not covered in this privacy notice, or if you wish to speak to someone about our approach to data protection and privacy, please contact:
- Amy Perkins
- New House, Wildhern, Andover, Hampshire SP11 0JE
12. Changes to our privacy notice
We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website at https://amyperkinsgardendesign.com/privacy-and-cookie-policy